MASS Clinic SMS Terms and Privacy Policy

This page contains the SMS Terms and Conditions and Privacy Policy for MASS Clinic.

SMS Program Terms and Conditions

Program Name: MASS Clinic Patient Communication Program

Program Description

The MASS Clinic Patient Communication Program provides patients with appointment reminders, follow-up messages, care coordination notifications, and important updates related to services provided by Muslim American Social Services (MASS) Clinic.

By providing your phone number and opting in, you consent to receive SMS messages from MASS Clinic related to your healthcare services and clinic communications.

Message Frequency

Message frequency may vary depending on your appointments, care coordination needs, and clinic communications.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Support Contact Information

Opt-Out Instructions

Text STOP to unsubscribe from the program.

For help, text HELP.

Privacy Policy

Information We Collect

  • Your Demographic information
  • Appointment or care coordination information related to your clinic services
  • Messaging interaction data such as opt-in, opt-out, and support requests

How We Use Your Information

  • Send appointment reminders
  • Provide follow-up care messages
  • Coordinate clinic services
  • Respond to patient inquiries
  • Send important clinic notifications

Consent, Rates, and Frequency

By providing your phone number and opting in, you consent to receive SMS messages from MASS Clinic.

Message frequency may vary. Message and data rates may apply.

Opt-Out and Support

Text STOP to unsubscribe.

For assistance, text HELP.

Data Sharing

MASS Clinic does not sell, rent, or share your mobile phone number with third parties for marketing purposes.

Last updated: April 8, 2026

FAQ

Frequently Asked Questions

Got Question? We’ve Got Answers

Patient
Doctor
General Information
Q. How do I become a patient?
Muslim American Social Services

To become a patient, you must meet the following criteria:
Be uninsured. This includes Medicare, Medicaid, or Share of Cost.

Be 18 years or older.

Have an income at or below 300% of the federal poverty guidelines.

Reside in Duval County.*

Click here to create an appointment.

* If you are a resident in surrounding counties (St. Johns, Clay, Nassau, or Baker), you will be eligible for In-House service. Please contact the clinic for further information regarding In- House Services.

Q. Can anyone become a patient at MASS Clinic?
Muslim American Social Services
Anyone who meets our eligibility requirements is welcome. However, as a volunteer clinic, we cannot provide services for pregnant individuals, minors under 18, or offer STD testing, TB testing, or vaccinations.
Q. How do I schedule an appointment?
Muslim American Social Services
Fill out our Appointment request form to schedule a time that is most convenient for you, or text us at (904) 416-8006.
Q. Are there any costs associated with the services?
Muslim American Social Services
MASS Clinic is free of charge for all patients that qualify for our services. Please note that pharmacies will charge for prescribed medications.
Q. Why do we need a proof of income (POI) statement?
Muslim American Social Services
Your POI is required for processing referrals. We cannot arrange specialty appointments without proof of income. The sooner we receive your proof of income, the faster we can proceed with your referral, which generally takes about 6-8 weeks.
Q. Can I get my medical records?
Muslim American Social Services
Yes! Text us at (904) 419-8006.
Q. How can I get my lab results?
Muslim American Social Services
We will notify you through the patient portal. If a follow-up is necessary, we will contact you via text.
Q. Do you administer vaccines?
Muslim American Social Services
No, but the Florida Department of Health can administer them at a nominal cost.
Q. When is the food pantry open?
Muslim American Social Services
The food pantry is open on
Sundays from 1:30 PM to 3:30 PM and Tuesdays from 9:30 AM to 11:30 AM. You may visit up to two times a month.
1. For Doctor
Muslim American Social Services
To be eligible, you must be uninsured, have an income at or below 300% of the federal poverty guideline, and reside in Duval County.
2. What services does MASS Clinic offer?
Muslim American Social Services
We offer general medical care, wellness check-ups, immunizations, and more.
3. How can I schedule an appointment?
Muslim American Social Services
You can call us directly or use our online appointment request form.
4. What are the clinic's operating hours?
Muslim American Social Services
Sunday
12:30 PM - 4:30 PM
Monday
Closed
Tuesday
8:30 AM - 12:30 PM
Wednesday
Closed
Thursday
8:30 AM - 12:30 PM
Friday
2:30 PM - 5:30 PM
Saturday
Closed
5. How can I volunteer my services?
Muslim American Social Services
To volunteer your medical services, please fill out this form:
https://www.cognitoforms.com/Mcare3/MASSVolunteerForm
OR send an email with your credentials to [email protected].
1. For General Information
Muslim American Social Services
To be eligible, you must be uninsured, have an income at or below 300% of the federal poverty guideline, and reside in Duval County.
2. What services does MASS Clinic offer?
Muslim American Social Services
We offer general medical care, wellness check-ups, immunizations, and more.
3. How can I schedule an appointment?
Muslim American Social Services
You can call us directly or use our online appointment request form.
4. What are the clinic's operating hours?
Muslim American Social Services
Sunday
12:30 PM - 4:30 PM
Monday
Closed
Tuesday
8:30 AM - 12:30 PM
Wednesday
Closed
Thursday
8:30 AM - 12:30 PM
Friday
2:30 PM - 5:30 PM
Saturday
Closed